FAQ
Frequently asked questions
Have another question? Just message us on WhatsApp — we usually reply within minutes.
What is your cancellation policy?+
Plans change — we understand. You can cancel or reschedule free of charge up to 24 hours before your tour by messaging us on WhatsApp or email. Cancellations within 24 hours are also accepted, but we appreciate as much notice as possible.
How will my booking be confirmed?+
After you submit a booking, Anjela personally confirms it by WhatsApp (or email if you prefer) — usually within a few hours. You will get the meeting point, time and any last-minute tips in that message.
What should I wear?+
Light, breathable clothing and comfortable walking shoes are ideal. Mombasa is a coastal Muslim-influenced city, so modest attire (shoulders and knees covered) is appreciated, especially in Old Town and around religious sites. Bring a hat, sunscreen and water.
Are tours family-friendly?+
Absolutely. All tours are walking-paced and welcoming to children and seniors. We can adjust the route and timing to suit your family.
Is Fort Jesus entry included?+
Fort Jesus entrance fees are not included in the tour price unless explicitly stated. We'll let you know the current fees when you book and you can choose to add it on.
Do you offer private tours?+
Yes — most of our tours are private by default. We keep groups small for a personal, unhurried experience.
How do I book?+
The fastest way to book is via WhatsApp at +254 746 136 648. You can also email tourwithanjmombasa@gmail.com or use the contact form on our website.
What payment methods are accepted?+
We accept M-Pesa, cash (USD or KES), and bank transfer. Payment is usually settled in person at the start of the tour.
Can tours be customized?+
Yes! Itineraries are flexible. If you have specific interests — photography, food, architecture, history, shopping — let us know and we'll tailor your tour.